FREQUENTLY ASKED QUESTIONS

A carrier unlock removes the network restriction on your phone, allowing it to work with any compatible carrier's SIM card worldwide. This is a permanent, official unlock done through legitimate carrier channels.

Yes. In the United States, you have the legal right to unlock your phone once you've fulfilled your carrier contract or paid off the device. We only perform legal, official unlocks.

Turnaround varies by service. IMEI checks are typically instant to 1 hour. Carrier unlocks range from 1–15 business days depending on the carrier and device. We'll give you an estimate when you submit your order.

Your IMEI (International Mobile Equipment Identity) is a unique 15-digit number that identifies your specific device. You can find it by dialing *#06# on your phone or checking Settings > About Phone.

Pricing depends on the device, carrier, and service type. We show price ranges on each service page. You'll receive a final confirmed price via email before any payment is collected.

We accept PayPal and CashApp. Payment links are provided during checkout.

Yes. If we're unable to unlock your device for any reason, you'll receive a full refund. No questions asked.

We support all major US carriers including AT&T, T-Mobile, Verizon, Cricket, Metro by T-Mobile, Boost Mobile, US Cellular, Xfinity Mobile, Spectrum Mobile, and many international carriers.

We can unlock most phones, but eligibility depends on factors like whether the device is fully paid off, not reported stolen, and meets the carrier's unlock requirements. We'll verify eligibility before processing your order.

If your phone is blacklisted (reported lost/stolen), we cannot perform a carrier unlock. However, we offer IMEI blacklist checks so you can verify your device's status before ordering.